Few months ago I lost my ATM/debit debit card. I promptly called my bank and was put on hold because "all operators were busy serving customers". After some waiting and patience I finally got my card blocked. The operator asked me to make a new call to order my new card due to bank "policy".
After going through the call center hell again (including authenticating myself with personal information and getting transferred a couple of times), the operator told me that she could not forward my request and I had to visit the bank branch where I had opened my account. When I insisted she told me that my account was marked "high risk" and she could not take any request on phone.
I could not go to my bank partly due to work and partly due to laziness. Now a funny thing happened. I started living without my debit card but just a bit more financially organized. I just had to think a bit more in advance about my expected expenses and used my good old cheque book to draw money from a branch near my home.
Last week I went to my branch and got my debit cards permanently deleted from my account.
Perceived convenience and actual convenience are two different things. What do you think?
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Absolutely agree with you. We train certain neural pathways in our brain and get used to them so much that the thought of using a different route doesn't even occur to our own brain. Doing things out of your comfort zone is a great tool to train your brain.
ReplyDeleteI was actually just thinking about writing a blog on this :).
This was a forced training.
ReplyDeleteI would suggest you go ahead and do write about this topic. You will be sharing your own experience and that will be valuable.