Few months ago I lost my ATM/debit debit card. I promptly called my bank and was put on hold because "all operators were busy serving customers". After some waiting and patience I finally got my card blocked. The operator asked me to make a new call to order my new card due to bank "policy".
After going through the call center hell again (including authenticating myself with personal information and getting transferred a couple of times), the operator told me that she could not forward my request and I had to visit the bank branch where I had opened my account. When I insisted she told me that my account was marked "high risk" and she could not take any request on phone.
I could not go to my bank partly due to work and partly due to laziness. Now a funny thing happened. I started living without my debit card but just a bit more financially organized. I just had to think a bit more in advance about my expected expenses and used my good old cheque book to draw money from a branch near my home.
Last week I went to my branch and got my debit cards permanently deleted from my account.
Perceived convenience and actual convenience are two different things. What do you think?
Wednesday, February 24, 2010
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