Today I visited the office of a big business. This company has annoyed probably close to thousand customers due to some of its acts; none of which are out of its control. The only motive seems to maximize profits. Are we really helpless? I thought. "Client executive" (whatever that designation means), and then his manager, tried to calm me with all sort of false statements. I then insisted and proceeded to see the department head and recorded my protest. This respectable old man tried to look courteous but could not offer anything concrete and used his intelligent mind to confuse the matter. I am not sure my protest will have any dent on the company practices; may be some; may be a lot. But I do think we have the right and we should protest respectfully and peacefully. It can make a difference sometime somewhere. I used to argue with faceless call center operators but that is probably close to useless. Higher the authority you protest to, the better.
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